Terms and Conditions

for handling package forwarding

As of October 20, 2026

DE2EU Logistics
Owner: Carla Isabel Schneider
23 Lange Str.
37127 Dransfeld
Germany

§ 1 Scope and Contractual Relationship

  1. These General Terms and Conditions apply to all contracts between DE2EU Logistik, hereinafter “DE2EU,” and its customers regarding the receipt, temporary storage, and arrangement for the forwarding of package shipments.
  2. This offer is directed at both private and commercial customers.
  3. Contracts with natural persons may only be entered into by individuals of legal age. Legal entities and other organizations act through a natural person authorized to do so.
  4. DE2EU’s sole contractual partner is the customer registered with DE2EU. A contractual relationship between DE2EU and the original sender of a shipment is not established by the acceptance of the shipment.

  5. The forwarding of a shipment already received by DE2EU may only be requested by the registered customer. The address provided for forwarding, as well as the customer’s contact information, are used to identify the shipment and to transmit the forwarding offer or preliminary order. DE2EU does not accept forwarding orders in which a seller, manufacturer, dealer, or other third party organizes or commissions the forwarding of goods to its own customers via DE2EU.

  6. Shipments may originate from both private and commercial senders. The sender’s status and their contractual relationship with the customer do not, in and of themselves, establish a contractual relationship between DE2EU and the sender.

§ 2 Registration and Customer Account

  1. A prerequisite for using the forwarding service is the creation of a customer account with DE2EU.
  2. Upon registration and throughout the term of the contract, the customer must provide complete and accurate information and update it immediately in the event of any changes.
  3. A personal German receiving address, in conjunction with a customer ID assigned to the customer, is required for the allocation of incoming shipments.
  4. The customer ID serves to uniquely assign incoming shipments to the respective customer account.
  5. The receiving address on file with DE2EU may be used exclusively for the forwarding services offered by DE2EU.
  6. The customer is responsible for ensuring that shipments intended for them are properly addressed, including the required recipient information and customer ID.
  7. DE2EU may temporarily suspend a customer account if there is a valid reason to do so, particularly in the event of incorrect or unverifiable information, violations of these Terms and Conditions, or outstanding payment obligations.

§ 3 Scope of the Forwarding Service

  1. DE2EU accepts specific package shipments intended for the registered customer and assigns them to the respective customer account based on the recipient’s information and the customer ID.
  2. DE2EU does not determine which sender ships which goods to which recipient. The purchase, sale, ordering, or commissioning of goods is not part of the service offered by DE2EU.
  3. Upon receipt of a shipment, DE2EU determines the forwarding options available for that shipment and the associated costs.
  4. Based on this, DE2EU submits a specific forwarding offer to the customer.
  5. Forwarding takes place after the customer has placed a binding order and full payment has been received.
  6. DE2EU arranges the forwarding by contracting an external package delivery service provider. The actual transportation of the shipment is carried out by the respective transport service provider.
  7. In particular, the following are not included in the service: the purchase or sale of goods, the selection or assembly of goods, and the subsequent reassignment of goods already received to other recipients.

§ 4 Permissible Shipments

  1. In general, goods may be accepted for forwarding provided that their transport and receipt are legally permissible and their shipment is offered by the respective transport service provider engaged.
  2. The shipment and its contents must be permissible for the intended route of transport and the country of destination and must not fall under the exclusions listed in § 5.
  3. The value of goods in a single shipment may not exceed 1,000.00 EUR.
  4. The total weight of a single shipment may not exceed 20 kg.
  5. The longest side of a shipment must not exceed 120 cm. Longer shipments may be forwarded as oversized cargo or as part of other special transport arrangements, provided such options are available through the respective transport service provider. Additional costs may apply.
  6. Roll-shaped, round, or non-rectangular shipments may be classified as roll shipments, bulky goods, or other special shipments, depending on their dimensions, weight, shape, and the requirements of the respective shipping carrier. Additional costs may apply.
  7. Shipments whose dimensions, weight, shape, packaging, or other characteristics preclude their shipment by the available shipping carrier cannot be shipped.
  8. There is no general limit on the number of individual items or packages within a shipment, provided that no restrictions arise from statutory provisions or the requirements of the respective transportation service provider.

§ 5 Exclusions

The following, in particular, are excluded from shipment:

  1. Medications,
  2. medical devices,
  3. cosmetics,
  4. alcohol and alcohol-containing products,
  5. tobacco products and nicotine-containing products,
  6. CBD, THC, or similar products,
  7. pet food,
  8. fresh, refrigerated, or frozen goods,
  9. hazardous materials,
  10. explosive, flammable, corrosive, radioactive, or other hazardous substances,
  11. shipments that are prohibited from being transported by the respective shipping service provider,
  12. shipments whose transport or receipt is illegal in the country of origin or destination.

This list is not exhaustive.

§ 6 Customer’s Responsibility

  1. The customer is responsible for ensuring that the shipments intended for forwarding comply with legal regulations, these Terms and Conditions, and the applicable requirements of the transportation service provider.
  2. In particular, the customer must ensure that the shipment can be lawfully shipped and received, does not contain any prohibited goods, complies with applicable weight and size limits, takes into account any required special handling, is packaged appropriately for the intended transport, and that receipt of the goods in the destination country is legally permissible.
  3. DE2EU is generally not obligated to verify the contents of a shipment or its legal admissibility.
  4. The customer’s responsibility applies regardless of whether the customer purchased or shipped the goods themselves or whether the shipment was sent to them by a third party.

§ 7 Acceptance and External Inspection

  1. Incoming shipments are assigned to the respective customer account based on the recipient’s information and the customer ID.
  2. As a general rule, the shipment is not opened or inspected for its contents.
  3. Inspection upon receipt is generally limited to externally visible conditions that may prevent forwarding.
  4. DE2EU may, in particular, postpone or refuse forwarding if significant external damage, leaking substances, obviously unsuitable packaging, indications of dangerous or prohibited goods, or other circumstances precluding transport are apparent.
  5. The external inspection does not constitute an inspection of the shipment’s contents, the goods, or their legal admissibility.
  6. There is generally no obligation to open a shipment to determine the cause of an externally visible anomaly.

§ 8 Shipments That Cannot Be Forwarded

  1. If a shipment cannot be forwarded due to its externally visible condition, its characteristics, legal requirements, or transport-related reasons, the forwarding order will not be executed.
  2. The customer will be informed of this. To the extent possible and reasonable, the next steps will be coordinated with the customer.
  3. A return to the original sender may be arranged at the customer’s request, provided this is possible and reasonable.
  4. If the forwarding order has already been paid in full and the forwarding is not carried out, the fee paid for the unperformed forwarding service will be refunded, provided that the failure to perform is not due to circumstances attributable to the customer. Statutory claims, in particular statutory rights of withdrawal, remain unaffected.
  5. If the failure to perform is due to circumstances for which the customer is responsible, DE2EU’s claims for reimbursement of expenses already incurred and necessary, as well as other statutory claims, remain unaffected.
  6. If no return shipment is made and the customer does not issue any other instructions, the further course of action shall be governed by § 13.

§ 9 Costs and Forwarding Order

  1. DE2EU determines the available forwarding options for the respective shipment and the costs incurred thereby.
  2. Before placing the forwarding order, the customer will receive a breakdown of the available options and the associated costs.
  3. If multiple forwarding options are available, the customer may select one of the offered options before placing the forwarding order.
  4. The forwarding order contains the information required for its execution as well as the associated costs. These may include, in particular, surcharges for oversized cargo, roll cargo, or other special shipments.
  5. The customer places the forwarding order by providing the electronic confirmation provided for this purpose.
  6. Forwarding is arranged after full payment has been received.

  7. For special or unplanned procedures—in particular, returns, exceeding the agreed storage period, necessary address corrections, or other additional processing measures—DE2EU may charge the fees listed on the pricing page. Any additional shipping costs will be listed separately.

  8. The customer’s statutory rights remain unaffected.

§ 10 Payment

  1. The costs incurred for forwarding must be paid in full before the shipment is forwarded.
  2. The payment options offered during the ordering process will be displayed to the customer.
  3. DE2EU is not obligated to carry out the forwarding until full payment has been received.

§ 11 External Transportation Service Providers

  1. DE2EU uses external transportation service providers to carry out the shipment.
  2. The customer has no right to request a specific transportation service provider unless this is expressly specified in the specific forwarding order.
  3. The actual transportation is governed by the applicable legal provisions and the terms and conditions of the respective transportation service provider.

§ 12 Temporary Storage

  1. Received shipments are temporarily stored until a forwarding order is placed and full payment is received.
  2. The standard storage period is 14 calendar days from receipt of the shipment.
  3. If no paid forwarding order is placed within this period, DE2EU may request that the customer provide instructions and set a reasonable additional deadline for this purpose.
  4. The additional period is generally 7 calendar days, unless the circumstances of the individual case require a different period.
  5. Within this additional period, the customer may place and pay for a forwarding order or issue other applicable instructions.

§ 13 Further Procedure for Shipments Without an Order

  1. If, upon expiration of the additional period, no paid forwarding order has been issued and no other instructions have been provided, DE2EU may terminate the continued storage.
  2. Termination of storage does not result in a transfer of ownership of the shipment.
  3. Statutory rights of retention or liens remain unaffected.
  4. To the extent that a statutory lien exists and its requirements are met, DE2EU may exercise the statutory rights arising from such lien.
  5. To the extent required by law, DE2EU may, prior to realization or any other legally permissible measure, demand payment of outstanding claims, pickup of the shipment, or appropriate alternative handling.
  6. The statutory requirements and procedures for the exercise and realization of a statutory lien remain unaffected.
  7. A return to the original sender may be arranged at the customer’s request, to the extent possible and reasonable.
  8. If continued storage is not possible or not reasonable due to the nature of the shipment, for safety reasons, or for other compelling reasons, DE2EU may take the measures necessary to avert a danger or to ensure the proper handling of the shipment.
  9. The customer shall bear any necessary expenses to the extent that the customer is responsible for them and reimbursement is legally permissible and due.
  10. The rights of third parties remain unaffected.

§ 14 Packaging and Shipping Addressing

  1. DE2EU generally accepts the shipment in its existing packaging.
  2. Repackaging, re-wrapping, or combining multiple shipments into a single shipment is generally not part of the forwarding service.
  3. DE2EU will only apply the shipping address required for forwarding.
  4. If the existing packaging is already obviously unsuitable for forwarding upon receipt, § 8 applies.

§ 15 Ownership and Third-Party Rights

  1. DE2EU does not acquire ownership of the contents of a shipment by accepting or storing it.
  2. The customer warrants that they are authorized to request the forwarding service.
  3. Third-party rights to the shipments or their contents remain unaffected.
  4. If the customer infringes the rights of third parties or violates legal obligations and DE2EU is consequently held liable by a third party, the customer shall be liable in accordance with statutory provisions.

§ 16 Product-Related Requirements and Admissibility in the Country of Destination

  1. DE2EU generally does not verify the composition, nature, manufacture, labeling, shelf life, conformity, or other product-related characteristics of the goods.
  2. DE2EU generally does not verify whether the goods are authorized or otherwise legally permissible in the country of destination for sale, making available on the market, import, possession, receipt, or use.
  3. The customer is responsible for ensuring that the goods can be lawfully received in the country of destination and lawfully possessed and used in accordance with their intended purpose, unless DE2EU is expressly required to do so by law.
  4. DE2EU makes no warranty that goods may be lawfully imported, received, possessed, or used in the country of destination.
  5. DE2EU’s legal obligations remain unaffected.

§ 17 Hold and Refusal

  1. DE2EU may hold a shipment or refuse to forward it if legal, regulatory, transportation-related, or other binding reasons prevent its execution.
  2. This applies in particular if the contracted transportation service provider refuses to transport the shipment or if transportation is not permitted under applicable laws.
  3. DE2EU is not obligated to carry out a shipment in violation of legal regulations or binding requirements of the transportation service provider.
  4. The customer will be informed of any suspension or refusal, to the extent that this is possible and legally permissible.

§ 18 Liability

  1. DE2EU is liable in accordance with statutory provisions.
  2. DE2EU is not liable for the nature, characteristics, or legal admissibility of the goods, to the extent that DE2EU is not responsible for these matters under applicable law.
  3. DE2EU is liable for the loss or damage of a shipment while it is in DE2EU’s actual custody in accordance with statutory provisions.
  4. Liability for damages resulting from injury to life, limb, or health, as well as liability for willful misconduct and gross negligence, remains unaffected.

§ 19 Customer Liability

  1. The customer is liable in accordance with statutory provisions for damages and necessary expenses incurred by DE2EU as a result of a breach of the customer’s obligations for which the customer is responsible.
  2. This applies in particular to incorrect or incomplete recipient information, a missing or inaccurate customer ID, exceeding weight or size limits, the delivery of prohibited goods, the delivery of shipments that cannot be transported, incorrect or missing shipment information, or violations of statutory provisions or the transport service provider’s requirements.

§ 20 Communication

  1. Communication between DE2EU and the customer generally takes place electronically via the customer account or the email address provided by the customer.
  2. The customer is responsible for ensuring that the contact information provided by them is accessible and is checked regularly for incoming messages.
  3. Any changes to contact information must be updated immediately in the customer account.

§ 21 Data Protection

The processing of personal data is carried out in accordance with the applicable data protection regulations. Details are set forth in DE2EU’s separate Privacy Policy.

§ 22 Term and Termination of the Customer Account

  1. The contract for the customer account is concluded for an indefinite period.
  2. The customer may terminate the customer account agreement at any time. Any claims and obligations that have already arisen, as well as the further handling of shipments already received, remain unaffected by this termination.
  3. DE2EU may terminate the customer account agreement with one month’s notice.
  4. The right of both contracting parties to terminate the contract for cause remains unaffected.

§ 23 Governing Law

  1. German law governs the contractual relationship to the extent permitted by law.
  2. With respect to consumers, the choice of law applies only to the extent that it does not restrict the protection afforded by mandatory provisions of the country in which the consumer has his or her habitual residence.
  3. Mandatory statutory provisions remain unaffected.

§ 24 Jurisdiction

  1. For consumers, the statutory places of jurisdiction apply.
  2. No exclusive place of jurisdiction is agreed upon with respect to consumers.
  3. For business customers, the statutory places of jurisdiction apply, unless another place of jurisdiction may be agreed upon as permitted by law.

§ 25 Complaints

Complaints and claims may be submitted via the contact options provided by DE2EU on the website. The customer’s statutory rights remain unaffected.

§ 26 Final Provisions

  1. Individual agreements between DE2EU and the customer take precedence over these General Terms and Conditions.
  2. Should any provision of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provisions.
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