How DE2EU Works
DE2EU provides you with your own German shipping address and reliably forwards your packages to your home country in the EU. No concierge shopping, no global forwarding—just a simple, transparent service with no subscription commitment.
1. Register for free
Create your personal customer account in just a few seconds. Our service is open to private customers, businesses, and all other customer groups. You can find details on our Restrictions page and in the Terms and Conditions.
2. Copy address
Always use your personal DE2EU shipping address for online orders. To do this, use your full name, the line that says c/o DE2EU-[Your ID], as well as the street name, ZIP code, city, and GERMANY. Some online stores refer to the ID field as “Additional Address” or “Address 2.”
3. Order from the store
Place your order as usual at your favorite store that ships to standard street addresses in Germany (or to our warehouse anywhere in the EU). Please note: Do not select package lockers or P.O. boxes as the delivery address, and do not choose cash on delivery as the payment method.
Important: Check our exclusion list beforehand. We’re happy to forward anything that isn’t listed there and is permitted by the shipping provider and the destination country.
4. Arrival at the warehouse
You don’t need to pre-register your order as long as your Mailbox ID is listed on the package. As soon as the shipment arrives at our warehouse, we’ll assign it to your account, and you’ll automatically receive an email notification.
If the ID is missing from the package: Please send our support team the merchant’s tracking number, your name, and—ideally—the order confirmation as soon as possible. Manual assignment will then take a little longer.
5. Request Forwarding
Simply select the package that has arrived in your customer account. You’ll see the transparent fees, including shipping costs, displayed in euros. Pay for the order conveniently online. Our goal is to ship the package on the same day or the next business day after we receive payment.
6. Stress-Free Delivery
The package is sent directly to the address you provided in another EU country. As soon as the shipping provider has picked up the package, we’ll email you a link to track your shipment.
What We Don’t Do (In Plain Language)
To avoid misunderstandings, we deliberately do not offer the following services:
- No personal shopping / shopping service: We do not shop for you in the store; instead, we forward the packages you have ordered.
- No prohibited goods: We do not forward products that are on our exclusion list.
- No worldwide shipping: We do not ship to addresses outside the EU (including non-EEA third countries).
- No cash transactions: We do not accept cash-on-delivery (COD) shipments.